Agentic Retail™: Unleashing AI, Automation, and Intelligent Agents in Retail

In the rapidly evolving retail landscape, AI, automation, and intelligent agents are transforming how businesses operate, engage customers, and drive growth. STRATAGEMS is leading the charge with its Agentic Retail™ framework, helping retailers harness AI-driven capabilities to streamline operations, elevate customer experiences, and maximise profitability. We've written a white paper discussing the opportunities for retailers.

What is Agentic Retail™?

Agentic Retail™ represents a paradigm shift in retail, where intelligent systems and AI agents autonomously manage key business functions. From eCommerce to in-store operations, AI-powered systems handle tasks traditionally performed by humans, including customer service, inventory management, and pricing optimisation. STRATAGEMS’ Agentic Retail™ framework is designed to embed AI agents into every facet of retail operations, delivering smarter, faster, and more responsive business processes.

Key Benefits of Agentic Retail™:

1. Enhanced Personalisation: AI-driven recommendations and chatbots personalise online shopping experiences, boosting conversion rates by up to 35%.
2. Operational Efficiency: Automation of back-office tasks, inventory management, and pricing strategies reduces costs and minimises errors.
3. Optimised Customer Service: AI chatbots resolve queries 24/7, accelerating order processing by 50–70% and enhancing customer satisfaction.
4. Predictive Analytics: AI analyses sales data to predict demand, prevent stockouts, and identify emerging trends, enabling data-driven decision-making.
5. AI-Powered In-Store Experiences: Smart shelves, cashier-less checkouts, and shopper analytics streamline physical retail, reducing checkout times and preventing stock shortages.
6. Future-Ready Solutions: STRATAGEMS’ 3-step plan – Assess, Activate, Advance – guides retailers through adopting AI agents, ensuring scalable and sustainable implementation.

Why Now?

Retail is at a tipping point. AI adoption in retail is projected to double by 2025, with retailers embracing AI systems to improve margins, reduce costs, and drive sales growth. STRATAGEMS’ Agentic Retail™ framework is designed to help retailers seize these opportunities by embedding intelligent agents across their business, from customer service to supply chain management.

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